Help Center

Help Center

How do I place an order?

Simply follow our easy-to-use order process which can be located on the homepage and order menu. After you have uploaded your artwork, click add to cart and then click "checkout". Follow the instructions by providing us with delivery information and select payment method - we will ship your package within 3-5 business days. Please let us know if you have an urgent order and we will do our best to meet your deadline. 

Can I change my order once I have placed it?

If you email us quickly after you have placed your order then it may be possible to make a change to the order but this depends on whether we have gone to print.  If you need to change your address and we haven't already sent your order, then we should be able to do this free of charge.

How can I access my portfolio?

To log in and view recently uploaded artwork files, log-in under the 'Your Portfolio' section of the website. Your past uploads will be stored here for easy reordering.  

Can I speak to someone about my order?

Grace's Giclee are always happy to help. If you have any questions then you can contact us at or call us on 01395 200542 between 09:00 to 17:00 GMT, Mon-Fri.

We have no minimum orders! We can print to order as you sell individual prints, postcards or greeting cards. We also offer discounts on bulk orders, please see our price list for more details. 

We accept JPEG, PDF, PNG & TIFF file types. Images must be at least 300 dpi (dots per inch) in order to print clearly. We require high resolution files as this affects the clarity of the image, which is important when printing large scale prints. For colour space, please convert CMYK files to RGB colour space and ensure your files have an embedded profile such as sRGB.


What is the largest size you can print?

Our largest print size is 24x36" (610x910mm) as we print from a 24" large format printer. Please see our full list of sizes and pricing on our prices page. If you have any special size requirements, please contact us. 

What are our A sizes in mm?

Our A sizes range from A1 to A6. A1 / 594mm x 840mm, A2 / 420x594mm, A3 / 297x420mm, A4 / 210x297mm, A5 / 148x210mm & A6 / 105x148mm.

Do you offer framing?

We offer a limited choice of quality, wooden frames for 13x18cm (5x7"), 28x35.5cm (11x14"), 30x40cm (11.8x15.8") and 50x70cm (20x27.5") sized prints: Black, White and Natural Wood. 

What are our frames made from?

Our British made frames are made from natural wood with hardboard backing, a clear acrylic face and come complete with hooks and string for hanging, landscape or portrait orientation.

Giclée is a French term meaning to spray ink or other liquids. This term describes the process of making art prints from a digital source. Giclée printing is the best way to produce archival reproductions of your artwork. Our giclée art prints are precise, long-lasting and are printed on the latest Epson SureColor machines. 

What payment methods do you accept?

You can select your preferred payment method at checkout.

  • We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.
  • We also accept offline payments via Applepay and American Express.

Please note that additional exchange fee may apply if your currency is other than GBP Sterling.